Effective Date: December 2023

Welcome to Loucce! These Terms and Conditions ("Terms") govern your use of the Loucce website and services. Please read these Terms carefully before accessing or using our website. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Terms of purchase on Loucce.com

The presentation of products on the website and the dispatch of products to customers through email, etc., do not constitute a legally binding offer for sale. Instead, they serve as an invitation for you to make an offer. By placing an order and clicking "order," you are making a contractual offer for the specified goods. We reserve the right to accept or reject this offer. Upon submitting your order, you will receive a confirmation email from Loucce. We retain the right to terminate the contract for any reason until the products you have ordered commence shipping.

Contracts formed through the website are established directly between the customer and Loucce.

The contract between you and Loucce will be finalized upon dispatch of the ordered products, unless we have informed you of non-acceptance or you have canceled the order following the instructions in the ordering information.

The non-acceptance of your order may stem from any of the following reasons:

  • The product you requested is unavailable from our current stock.
  • Our inability to secure authorization for your payment.
  • Identification of an error in pricing or product description.
  • Failure to meet the eligibility criteria outlined in the Terms & Conditions for placing an order.

2. Account and Security

To access certain features of our website, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

3. Use of Website

You agree to use our website for lawful purposes only. You may not use our website in any manner that could damage, disable, overburden, or impair our servers or networks. You may not attempt to gain unauthorized access to any portion of our website, other accounts, or any systems or networks connected to our website.

4. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Loucce and is protected by intellectual property laws. You may not reproduce, distribute, display, or create derivative works of any content without our express written permission.

5. Product Orders and Payments

If you make a purchase on our website, you agree to provide accurate and complete payment information. Prices and availability of products are subject to change without notice. Loucce reserves the right to refuse or cancel any order at any time.

The prices listed include VAT at the prevailing rates, where applicable, and are accurate at the time of inputting the information into the system. The overall expense of your order comprises the product prices and the associated delivery charges. All debit/credit card transactions are subject to validation checks and authorization from the card issuer. If, for any reason, the issuer of your payment card declines or fails to authorize payment to us, we will not be held responsible for any delays or non-delivery

6. Delivery and Returns

Deliveries will be carried out in England and throughout Europe. It is your responsibility to ensure acceptance of delivery at your specified address. Typically, Loucce dispatches goods a few weeks after the conclusion of a sales event, following the complete crediting of its account with the invoice amount. Expedited shipping is generally not feasible as the shipping schedule is contingent on suppliers and manufacturers.

7. Contract cancellation

You possess the legal entitlement to withdraw your order under the conditions outlined in these provisions. This can be done without the obligation to state reasons or incur any penalties.

Luccce's standard refund policy permits withdrawal within thirty (30) days from the product delivery date, with no requirement to provide reasons or incur penalties. After this period, the option to exercise your withdrawal right will no longer be available.

To initiate the cancellation or refund process, you are required to provide written notice through email to info@loucce.com. This email should include comprehensive details of your order.
The Products should be returned from a country within the specified Delivery Area and following the procedure outlined below.

If you intend to return the product from a country outside the designated Delivery Area, you are solely responsible for covering the expenses associated with the return, which includes any additional costs (such as taxes and/or customs duties) and/or any required customs clearance procedures. Loucce assumes no responsibility for any losses, damages, and/or delays associated with returns initiated from a country outside the Delivery Area. Any product returned by Loucce following the implementation of the legal guarantee of conformity is restricted to within the Delivery Area.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Loucce and its affiliates, officers, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

9. Termination

Loucce reserves the right to terminate or suspend your account and access to our website at any time, for any reason, without notice. You may terminate your account by contacting us at [info@loucce.com].

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

11. Changes to Terms

Loucce may update these Terms from time to time. The most current version will be posted on our website. It is your responsibility to review these Terms periodically for changes.

12. Dispute Resolution

Any dispute arising out of or in connection with these Terms, including any questions regarding its existence, validity, or termination, shall be resolved through arbitration in accordance with the rules of [Arbitration Institution]. The seat of arbitration shall be [City, Country], and the language of the arbitration shall be English.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at [info@loucce.com].

Thank you for choosing Loucce!

Table of Contents

  • User Agreement
  • Account and Security
  • Use of Website
  • Intellectual Property
  • Product Orders and Payments
  • Shipping and Delivery
  • Returns and Refunds
  • Limitation of Liability
  • Termination
  • Governing Law
  • Changes to Terms
  • Dispute Resolution
  • Severability
  • Contact Us

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